Your Privacy Matters at jaya911
We are committed to protecting the personal information of every player on our platform. This Privacy Policy explains exactly what data jaya911 collects, how it is used, who it may be shared with, and what rights you hold as a registered member in Bangladesh.
Our Privacy Commitments
At jaya911, your personal data is handled with the utmost care. The six principles below summarise the core privacy commitments we make to every member. Full details for each topic appear in the numbered sections that follow.
Every byte of data exchanged between your device and jaya911 is protected by industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
jaya911 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate the platform, verify your identity, and improve your gaming experience.
Registered members have the right to access, correct, and request deletion of their personal data at any time. Submit a request via live chat or email and our data team will respond within five business days.
We use cookies strictly for platform functionality, session management, fraud prevention, and performance analytics. We do not use third-party advertising cookies or behavioural tracking cookies that follow you off-site.
jaya911 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected. Account data is retained for a minimum period after closure in line with responsible gaming and anti-money laundering obligations.
Identity documents submitted for KYC verification — including National Identity Cards (NID), passports, and proof-of-address documents — are stored in encrypted form, accessible only to authorised compliance personnel, and are never shared with unauthorised parties.
1. Information We Collect
When you register on jaya911, interact with the platform, make financial transactions, or contact our support team, we collect certain categories of personal information. The precise data collected depends on the nature of your interaction with the platform. The primary categories are described below.
1.1 Registration & Identity Data
At the point of account creation, jaya911 collects your legal full name, date of birth, Bangladeshi mobile phone number, and a unique password chosen by you. This data is required to create and administer your account, verify that you meet the minimum age requirement of 18 years, and ensure compliance with our one-account-per-person policy.
1.2 KYC & Verification Documents
As part of our Know Your Customer (KYC) process, members may be asked to submit copies of government-issued identity documents such as a National Identity Card (NID), passport, or driver's licence, as well as proof-of-address documents such as a recent utility bill or bank statement. These documents are collected exclusively for identity verification, age confirmation, and anti-money laundering compliance. They are stored in encrypted form and handled only by authorised compliance staff.
1.3 Financial & Transaction Data
jaya911 records all deposit and withdrawal transactions associated with your account, including the transaction amount in Bangladeshi Taka (BDT), the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction timestamp, and the transaction reference number issued by the payment partner. We do not store full card numbers or full mobile banking PINs — only masked identifiers sufficient for transaction reconciliation and fraud prevention.
1.4 Technical & Device Data
When you access jaya911 via a browser or mobile application, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session duration. This data is used for security monitoring, fraud detection, and platform performance optimisation.
1.5 Gameplay & Betting Data
We maintain a complete record of all wagers placed, games played, bet outcomes, bonus credits claimed and used, and any responsible gaming limits or self-exclusion requests applied to your account. This data is integral to the operation of the platform and is used for dispute resolution, bonus integrity checks, responsible gaming monitoring, and regulatory compliance.
1.6 Communications Data
When you contact jaya911 via live chat, email at support@jaya911, or any other supported channel, we retain records of those communications including the content of messages, the date and time of the interaction, and the resolution outcome. This data is used to manage your support queries, train our support team, and maintain a record of commitments made to members.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, NID number | Account creation, age verification, KYC |
| Contact | Mobile number, email address | Account authentication, support communications |
| Financial | Transaction amounts, payment method, masked account reference | Payment processing, fraud prevention, AML compliance |
| Technical | IP address, device type, browser, session data | Security monitoring, fraud detection, analytics |
| Gameplay | Wager history, game sessions, bonus activity | Platform operation, dispute resolution, responsible gaming |
| Communications | Live chat transcripts, support emails | Customer support, quality assurance |
2. How We Use Your Data
jaya911 processes personal data collected from members for a number of legitimate purposes. In every case, data is processed on the basis of one or more of the following lawful grounds: (a) the processing is necessary to perform the contract between jaya911 and the member; (b) the processing is necessary to comply with a legal obligation; (c) the processing is necessary to protect the vital interests of the member or another person; or (d) the processing is carried out on the basis of the member's freely given consent, where explicitly sought.
The specific purposes for which jaya911 processes member data are as follows:
- Account Administration: Creating, maintaining, verifying, and securing your jaya911 account throughout its lifecycle.
- Identity & Age Verification: Confirming that you meet the minimum age requirement of 18 years and that the information provided at registration is accurate and corresponds to your chosen payment method.
- Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; reconciling transaction records; and investigating payment disputes.
- Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, money laundering, bonus abuse, and any other conduct that threatens the integrity of the platform or the security of its members.
- Regulatory & Legal Compliance: Meeting obligations under applicable anti-money laundering frameworks, data protection requirements, and any requests from law enforcement or regulatory authorities with proper jurisdiction.
- Responsible Gaming: Monitoring gambling patterns to identify members who may be exhibiting signs of problem gambling, applying self-exclusion and deposit limit settings, and providing referrals to support organisations where appropriate.
- Customer Support: Responding to queries, resolving disputes, processing complaints, and maintaining a history of support interactions for quality assurance.
- Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, stability, and user experience of the jaya911 platform — including game loading times, navigation flows, and payment success rates.
- Promotional Communications: Where you have opted in to receive marketing messages, sending you information about jaya911 bonuses, promotions, and seasonal offers by SMS or email. You may withdraw this consent at any time by contacting our support team.
jaya911 does not use personal data for automated decision-making that has a significant legal or similarly significant effect on members, except where such processing is expressly required by law or is necessary to prevent fraud and ensure platform security.
3. Data Sharing & Disclosure
In certain circumstances, jaya911 may share your personal data with third parties. Every such disclosure is governed by a data processing agreement or equivalent contractual safeguard that requires the recipient to protect your data to the same standard as jaya911. The categories of recipients are described below.
3.1 Payment Service Providers
To process deposits and withdrawals, jaya911 shares necessary transaction data with its payment partners — including bKash, Nagad, Rocket, Upay, and card network processors for Visa and Mastercard. The data shared is limited to what is required to execute and reconcile the specific transaction and is subject to the privacy policy of the respective payment provider.
3.2 Game Technology Providers
Where you play games provided by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — those studios may process certain session and game outcome data as part of delivering their game content under licence. This data sharing is governed by the studio's data processing agreement with jaya911 and is limited to data necessary for game operation and outcome verification.
3.3 Identity Verification Partners
jaya911 may use specialist third-party KYC and identity verification services to validate identity documents submitted by members. These partners process identity data solely for the purpose of verification and are contractually prohibited from retaining or using it for any other purpose.
3.4 Legal & Regulatory Authorities
jaya911 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law, court order, or regulatory instruction. In such cases, jaya911 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted, inform the affected member of the disclosure.
3.5 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of the jaya911 business, member data may be transferred to the acquiring entity as part of the transaction. In such an event, jaya911 will take reasonable steps to notify affected members and ensure that the acquiring entity is bound by data protection obligations at least equivalent to those set out in this Policy.
3.6 Aggregated & Anonymised Analytics
jaya911 may share aggregated, anonymised statistical data (from which no individual can be identified) with analytics providers, platform development partners, or for industry research purposes. This type of sharing does not constitute a disclosure of personal data.
4. Cookies & Tracking Technologies
jaya911 uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and analyse how the platform is used. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other files on your device.
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Essential / Functional | Maintain your login session, remember language and currency preferences, enable core platform features | Session or up to 30 days | No — required for platform to function |
| Security | Detect and prevent fraudulent login attempts, CSRF protection, device fingerprinting for account security | Session or up to 90 days | No — required for account security |
| Analytics | Measure page load times, navigation paths, game loading performance, and error rates using anonymised aggregated data | Up to 12 months | Yes — contact support to opt out |
| Responsible Gaming | Track session duration to support time-based gambling awareness features and self-imposed time limits | Session | No — required for responsible gaming compliance |
jaya911 does not use third-party advertising cookies, behavioural retargeting pixels, or social media tracking scripts. You will not be tracked across third-party websites as a result of using jaya911. You may configure your browser to block all cookies; however, doing so will likely prevent essential platform features — including login and game loading — from functioning correctly.
5. Data Retention
jaya911 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods below apply as standard; individual circumstances — such as an ongoing fraud investigation, regulatory enquiry, or active dispute — may require data to be retained beyond these standard periods.
| Data Category | Standard Retention Period | Basis for Retention |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years post-closure | Anti-money laundering obligations, dispute resolution |
| KYC Documents | Duration of membership + 5 years post-closure | Regulatory compliance, re-registration prevention |
| Transaction Records | Duration of membership + 7 years post-closure | Financial record-keeping, AML audit trail |
| Gameplay & Betting History | Duration of membership + 3 years post-closure | Dispute resolution, responsible gaming review |
| Support Communications | 3 years from the date of the interaction | Quality assurance, complaint management |
| Technical / Device Logs | 12 months from collection | Security monitoring, fraud investigation |
| Analytics Cookies | Up to 12 months from placement | Platform performance improvement |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymisation is used instead of deletion, the resulting data set may be retained indefinitely for aggregated statistical analysis.
6. Data Security
jaya911 implements a layered security architecture to protect member data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational measures include, but are not limited to, the following:
- TLS/SSL Encryption: All data in transit between your device and jaya911 servers is encrypted using TLS 1.2 or higher. The padlock indicator in your browser confirms that your connection is encrypted at all times.
- Encrypted Data Storage: Sensitive data at rest — including KYC documents, payment references, and authentication credentials — is stored using AES-256 encryption. Passwords are stored as salted cryptographic hashes and are never recoverable in plain text even by jaya911 staff.
- Access Controls: Access to member data within jaya911's systems is restricted on a strict need-to-know basis. Staff are granted the minimum level of access required to perform their role. Access rights are reviewed periodically and revoked immediately upon staff departure.
- Fraud Detection Systems: Automated monitoring systems analyse login patterns, IP addresses, device fingerprints, and transaction behaviour in real time to detect and flag suspicious activity for investigation.
- Two-Step SMS Verification: Members are strongly encouraged to enable two-step SMS verification on their accounts, adding a second layer of authentication that prevents unauthorised login even if a password is compromised.
- Penetration Testing & Audits: The jaya911 platform undergoes regular internal security assessments to identify and remediate vulnerabilities before they can be exploited.
While jaya911 takes all reasonable precautions to protect member data, no digital platform can guarantee absolute security against all possible threats. Members are reminded that they bear responsibility for protecting their own login credentials and for reporting any suspected security incidents without delay.
7. Your Rights & Choices
As a member of jaya911, you hold a number of rights in relation to your personal data. These rights may be exercised at any time by contacting the jaya911 support team via live chat or at support@jaya911. Requests will be acknowledged within two business days and fulfilled within five business days, subject to identity verification and any legal limitations that may apply.
Request a copy of all personal data jaya911 holds about you, including account details, transaction history, and gameplay records.
Request correction of any inaccurate or incomplete personal data held on your account, supported by appropriate documentation where required.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that jaya911 restricts processing of your data while a rectification or objection request is under review.
Receive a copy of the data you have provided to jaya911 in a structured, machine-readable format for transfer to another service.
Object to processing of your data for marketing purposes at any time. Marketing communications will be stopped promptly upon receipt of your objection.
7.1 Marketing Opt-Out
If you have previously consented to receive promotional communications from jaya911 — including SMS notifications about bonuses, seasonal offers such as Eid promotions and BPL cricket specials, and platform updates — you may withdraw that consent at any time by contacting our support team. Withdrawal of marketing consent does not affect your right to continue using the platform or receiving service-essential communications such as payment confirmations and security alerts.
7.2 Responsible Gaming Data Rights
If you have applied a self-exclusion, deposit limit, or time-out restriction to your jaya911 account, please be aware that data relating to those restrictions is retained for the full duration of the restriction period and for a reasonable period thereafter. This is necessary to prevent circumvention of protective measures and is in your own best interest as a safeguarded member. For full details on responsible gaming tools available to you, please see the Responsible Gaming page.
7.3 Minor Children
jaya911 does not knowingly collect personal data from any individual under the age of 18. If you are a parent or guardian and believe that a minor has registered on jaya911, please contact us immediately at support@jaya911. We will investigate the matter promptly and close the account and delete all associated data if the member is found to be under age.
8. Contact & Data Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which jaya911 processes your personal data, you may contact our support team through any of the channels listed below. All privacy-related enquiries are handled by trained staff and will receive a substantive response within five business days.
Please include "Privacy Request" in the subject line of your email, along with your registered account username and a brief description of your request. Do not include sensitive documents such as NID copies in your initial message — our team will advise on the secure submission process once your request is received.
You may also contact us via the 24/7 live chat feature available on jaya911. Live chat agents are able to handle general privacy queries and can escalate data access, rectification, or deletion requests to the appropriate internal team on your behalf.
8.1 Policy Updates
jaya911 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or our data processing practices. When a material change is made, the updated Policy will be published on this page with a revised effective date, and registered members will be notified via email or in-platform notification. Your continued use of jaya911 following notification of a material policy change constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how your data is protected.
8.2 Governing Language
This Privacy Policy is written in English. In the event of any inconsistency between this English-language version and any translated version (if any), the English version shall prevail.
Last reviewed: January 2026 | Effective date: January 2026 | Version: 2.0
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